Keywords: Identity and Access Management, cloud console, SaaS platform, cross-functional team collaboration, design leadership, UX case study

My Role in the Cloud Service Platform (CSP)

Design lead in IAM-Console-Onboarding

I am the design lead overseeing a team of three designers in the Cloud Service Platform (CSP). My primary focus revolves around optimizing Identity and Access Management (IAM) and refining the console experience. Within IAM, my responsibilities encompass the Enterprise Management Hierarchy, federation, OAuth Apps, user and group management, and role assignments. On the console management front, I am deeply involved in shaping the information architecture, global header, service catalog, 'What’s New' feature, binary downloads, notification system, and the console catering to internal personas.

Notably, our console supports 244 services, engaging with 8,136 active customer organizations and facilitating a total daily login count of 51,670, as of 2023.

Management Console Case Study

The Management Console is a brand new experience of our CSP console. It was used by the ultimate administrator to have an overall control of all the sub-organizations. I led the end-to-end design phases and contributed to the successful delivery in October 2023. This helped secure some of our largest strategic customers, with 3 million more revenue.

Please review the presentation below. It will open a new page for a better experience in full screen. Enjoy :)